Product Warranty

A. Warranty Policy

Colorlight-LED ensures that every product is free from malfunctions and defects. However, to fully protect our buyers, we provide warranty services subject to the following rules and policies.  

Should you have questions or concerns not fully answered by the rules and policies set below, please contact us at manager@yuchip.com. 

B. Warranty Period

Every product has a warranty period but might also differ on the product type and price. For a specific warranty period for each item, please refer to your product manuals or contact our Customer Support Team. 

C. Replacement/ Maintenance

• Replacement ONLY applies to quality issues. Non-quality issues include misuse, abuse, accident, or damage due to natural causes (e.g., typhoons, lighting, etc.)
• If there is a defect, please reach us immediately to assess whether the type of problem covers our replacement or maintenance policies. 
• Device malfunction due to plugging or connecting an unauthorized product from unauthorized resellers voids the warranty service. 
• The warranty services do not apply to unaccredited assembling, operation, repair, or modification of the device, especially if it does not follow safety device protocol or instructions. 
• Defects caused by the device’s exposure to excessive heat, cold, etc., also void the warranty. 
• Lost/stolen product.
• No proof of purchase ㅡ, no warranty. 

D. Valid Proof of Purchase

The valid proof of purchase identifies that you did purchase the item from us. Here are some documents that are valid as proof of purchase. 

• To avail of our warranty services, you need to send us the item’s serial number and a video showing the item’s defect or problem. 
• Please always provide a valid purchase voucher for warranty, return, maintenance, or return policy. It includes the purchase cannel, order number, shipping tracking number, etc. 
• You may also send us the sales invoice or order confirmation sent thru your email that shows the description of the item, price, sales channel, and other information. 
• Please also provide the money transfer receipt and the address confirmation, as we may ask you for this information. 

For more warranty and product concerts, please contact us at manager@yuchip.com.